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Shipping and Delivery Policy

GENERAL SHIPPING INFORMATION

  1. The Meat Experts only delivers to certain locations. You may refer to Table 1 below to find out the locations we cover. 

  2. Shipping time might vary depending on location, shipment method, shipping provider, and other factors.

  3. All frozen & dry goods orders will be delivered within 1-2 working days. The delivery time is within 1-2 hours upon courier pickup.

  4. We will ship your order using our preferred courier service provider.

  5. CUSTOMERS ARE REQUIRED TO CHECK ALL ITEMS UPON RECEIVING FROM THE MEAT EXPERTS DELIVERY. IF YOU ARE NOT SATISFIED WITH THE ITEMS RECEIVED, YOU ARE REQUIRED TO CONTACT THE MEAT EXPERTS WITHIN 24 HOURS VIA EMAIL ([email protected]). WE WILL NOT ENTERTAIN ANY COMPLAINTS AFTER 24 HOURS OF RECEIVING.


Purchasing The Meat Experts Frozen Goods or Frozen & Dry Goods Policy

  1. Fulfillment Location
    9, Lorong Setiabistari 2, Bukit Damansara, 50490 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 

  2. Coverage Delivery Area
    - Refer to the Table 1 below

  3. Delivery Service Provider
    Grab Express or Lalamove

  4. Delivery Fee / Charges
    Refer to the Table 1 below.

  5. Delivery Time / Duration
    Please note that delivery will be from Monday to Sunday
    Within 1-2 hours upon carrier pick up
    (Keep in mind that adverse weather conditions, peak time, remote delivery locations, and carrier delay could cause your actual delivery time to be slightly longer)

  6. Cut-off Ordering Time
    - Order placement by 6 PM daily
    - Delivery will be within 48 hours after payment is received.

  7. Note: ONLY order with complete payment will be processed.  


Table 1

ZoneAreaDelivery Charge (RM)
Zone 1 Kuala Lumpur, Petaling JayaRM10
Zone 2Ampang, Batu Caves, Cheras, Puchong, Seri Kembangan, Shah Alam, Subang Jaya, Sungai Buloh
RM20
Zone 3Bandar Baru Bangi, Bandar Puncak Alam, Bangi, Cyberjaya, Kajang, Rawang, Serdang
RM30
Zone 4KlangRM40 


Important Notes

  1. We are unable to process orders that came from outside the delivery coverage.

  2. Special arrangement for delivery outside delivery coverage please email us at [email protected].

  3. For any inquiries, please contact us at [email protected]


Additional information:

  1. Customers can check the estimated shipping rate at the checkout page before proceeding to payment.

  2. Kindly ensure your delivery address is accurate as we do not allow amendments after the order is placed.

  3. Please make sure you enter your contact number for our delivery personnel to contact you.

  4. We are unable to deliver to P.O. Boxes address. 

  5. In order to reduce carbon footprint and customers not getting their goods, please ensure there is someone at home or office to receive the package.


Last updated: 26/07/2021




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